Privacy Policy

1. Information We Collect

• Your name, WhatsApp/mobile number, email address and billing details.
• Plot dimensions, road direction, floor requirements, room preferences and the other answers submitted in our planning questionnaire.
• Order number, selected package, transaction status and payment reference. Card, UPI PIN and banking credentials are processed by our payment gateway and are not stored by NakshaAI.
• Basic technical data such as browser, device, IP address, cookies and website usage information.

2. How We Use Your Information

• To process your order and prepare the service you purchased.
• To contact you on WhatsApp, phone or email for requirement clarification and delivery.
• To send invoices, payment confirmations and important service updates.
• To prevent fraud, secure the website, improve our services and comply with legal obligations.
• To measure advertising performance where permitted. Promotional messages are sent only where consent or another lawful basis applies.

3. Sharing of Information

We may share limited information with service providers that help us operate the service, including WooCommerce/WordPress hosting, Razorpay or another payment processor, WhatsApp communication providers, analytics services and professional design staff. We do not sell or rent your personal information.

4. Cookies & Analytics

We use essential cookies for forms, checkout and security. With your consent where required, we may also use analytics and advertising cookies, including Google or Meta tools, to understand website performance and measure campaigns. You can restrict cookies in your browser, although checkout or form features may then not work correctly.

5. Data Storage & Security

We use reasonable administrative and technical safeguards, including HTTPS, access controls and trusted payment processing. No internet system is completely secure. We retain order and tax records for the period required by law and keep other personal data only as long as reasonably necessary for the purposes described here.

6. Your Choices & Rights

You may ask us to access, correct or delete eligible personal information, withdraw consent for future promotional communication, or raise a privacy grievance. Certain transaction records may need to be retained for legal, accounting or fraud-prevention purposes.

7. Children’s Privacy

Our paid service is intended for persons who can legally enter into a contract. We do not knowingly collect personal information directly from children.

8. Updates to This Policy

We may update this policy when our service, technology or legal obligations change. The revised version will be posted on this page with a new “Last updated” date.