Refund & Cancellation Policy

1. Cancellation Before Work Starts

• You may request cancellation within 30 minutes of successful payment, provided our team has not started reviewing or designing your order.
• Send the request from the same phone number or email used for the order and mention your WooCommerce order number.
• If work has already started, cancellation may not be available because the service is personalized.

2. Delivery Timeline

• Your customized concept plan is normally delivered to the WhatsApp number submitted with the order within 24 hours after successful payment.
• The 24-hour period starts only after payment is confirmed and complete, usable requirements are received.
• If an essential detail is missing or contradictory, the timeline pauses until you respond to our clarification request.
• Exceptional technical issues or unusually complex requirements may cause delay; where possible, we will inform you on WhatsApp.

3. When a Refund May Be Approved

• Duplicate payment for the same order.
• Payment was captured but no valid order was created, after verification.
• We are unable to provide the purchased service and no plan has been delivered.
• We miss the confirmed delivery timeline for reasons solely within our control and do not provide a reasonable revised timeline.

4. Non-Refundable Situations

• After the customized plan has been delivered by WhatsApp or email.
• Change of mind, change in plot, direction, dimensions, requirements or package after work has started.
• Delay caused by an incorrect/inactive WhatsApp number, missing information or late customer response.
• Preference-based dissatisfaction where the delivered concept substantially follows the submitted requirements. Eligible revision support, if included in your package, remains available.
• Use of the concept plan without independent review by a licensed architect/engineer.

5. Incorrect Details & Revisions

The customer is responsible for checking plot dimensions, road direction and selected preferences before payment. Corrections requested after work starts may be treated as a paid revision. The number and scope of complimentary revisions, if any, are limited to what is stated on the purchased package page.

6. How to Request a Refund

Contact us at [SUPPORT EMAIL] or WhatsApp [PHONE NUMBER] with your name, order number, payment reference and reason. Do not share your UPI PIN, OTP or card credentials.

7. Refund Processing

Approved refunds are initiated to the original payment method. After initiation, the bank or payment provider may take approximately 5–10 business days to reflect the amount. Payment-gateway timelines are outside our direct control. Any different period required by applicable law will prevail.